Digibeings are AI-powered, lifelike characters that can see, hear and understand the customer, meaning they can recreate “real” human conversations. They can act as frontline employees and  bring meaningful connections to the digital world, where empathy and compassion have disappeared from customer interactions. Today, they exist in both the physical world through kiosks (in settings like retail stores to help cut down in check-out queues) and digitally in web browsers, mobile operating systems, VR and AR.